❗IMPORTANT NOTE: If your payment is getting declined, please contact your bank/card issuer about it!❗ As an alt payment option, try my gumroad: https://cupkakestore.gumroad.com

Frequently Asked Questions (FAQ)

1. Do you do commissions?
- No I do not do commissions of any kind.
2. Can you modify/color change/etc. this avatar I bought from you?
- Again, no. That is counted as a commission, and the reason I sell packages is for the person that buys it to be able to do the mods they want!
3. Can I commission/ask someone to modify/color change/etc. this avatar I bought from you?
- For that to be allowed, the person that will modify your avatar also NEEDS to own a license to that same avatar, aka you must buy it for them as a gift, they must already own said avatar, or they must purchase it for themselves. Otherwise it is counted as leaking, and it is ILLEGAL.
4. Do you do uploads?
- Nope, I only sell packages due to lack of time.
5. Can my friend/someone else upload my avatar for me?
- (Similar to the answer above), For that to be allowed your friend/person that will upload your avatar also NEEDS to own a license to that same avatar, aka you must buy it for them as a gift, they must already own said avatar, or they must purchase it for themselves. Otherwise it is counted as leaking, and it is ILLEGAL.
6. How can I gift/buy an avatar/asset to/for someone?
- If you want to gift an avatar/asset from my shop to someone, please use the GIFT CARDS available here, Make sure to read the description!
7. Can I buy with Paypal?
- The only way you can buy from me is through my shop. Paypal is not an option.
8. My payment is not going through/getting declined/etc. from your shop, why?
- If you have not read the huge warning message at the top of my shop, it is because your bank is stopping the payment from going through, please contact your bank/card issuer regarding that issue. You must confirm that you want to make that payment.
9. Why is 'X' avatar missing/gone, will it be back?
- It was taken down, and no it won't be back unless stated otherwise.
10. I made a mistake on my purchase, misspelled email/name/discord/etc., can that be fixed?
- Yes, you can join my server and open a support ticket regarding your issue, we will get to it asap!
11. Are your avatars Quest compatible?
- No, I do NOT make quest compatible avatars.
12. Can I use your avatar for streaming/vtubing/youtubing/etc. (anything in that kind of media)?
- Yes, as long as credit is given to me with links to my shop/discord server. ^^ (Please check my TOS).


For any further questions not mentioned here, feel free to join my discord server and ask there! > https://discord.gg/HrmJCQrJ6P